Frequently Asked Questions
- FAQ
We recommend booking ahead to guarantee your preferred time and stylist, especially on weekends and Thursday evenings. Walk-ins are welcome when a slot is available, but booking online or calling us directly (02 8798 1555) is the best way to avoid waiting.
We kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time to another client. Repeated late cancellations or no-shows may require a deposit for future bookings.
Please let us know as soon as possible if you are running late. Depending on how full our schedule is, we may need to shorten your service or reschedule to ensure we can still fit in clients booked after you.
We accept cash, EFTPOS, and all major credit and debit cards at both our Liverpool Plaza and Stockland Merrylands locations.
Yes. Liverpool Plaza and Stockland Merrylands both have on-site customer parking available for your visit.
Yes, especially for colour, extensions, and other larger treatments. Let us know when booking if you would like a consultation first, or simply ask our team when you arrive.
Yes, when booking online or by phone you can choose either our Liverpool Plaza or Stockland Merrylands location, whichever is more convenient for you.
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